The
ENP Call Centers
Emergency
centers serve as interfaces between people who need help and the corresponding
rescue forces.
Types
of Centers
There
are four different types of centers and they are defined according to
their main tasks. Additionally, the number of inhabitants of a given area
impacts the size of the system equipment and network connections.
Headquarters
Headquarters is the “supervisor” of all operational sites. Operators at headquarters are able to support their colleagues in critical situations. Coordination of countrywide disaster management can be directed from this site.
Maintenance
Center
This
Center is available for administration and testing purposes. Like at headquarters,
equipment for network management and maintenance is available.
Training
Center
A
high-level system requires well-trained people. Technical staff, administrators
and operators can be trained on real equipment under real-life conditions.
Operational
Center
These are the project’s principal operating units. Operators in the operational centers take the emergency calls of the respective region. Each region has its own center. Even networking between the regions is one of the system’s biggest advantages; a single center can work completely independently without a network connection to another center. If a disaster damages the network connection, local support of 117 is guaranteed.
Typical
Size of an Operational Center
An
ENP operational center supports
-
4 to 16 operator positions for operators (excluding one supervisory position)
-
up to 36 telephone lines
-
up to 8 radio lines
-
up to 8 interconnections to other centers.
The
system total of all ENP centers counts 95 operator positions.