The ENP System Architecture

To enhance the ‘Call 117’, the following Information and Communications Technology equipment and applications were delivered through the project:

• In terms of equipment, the ENP system consists of a VOICE COMMUNICATION SYSTEM, a technology used in emergency call centers of various European countries that handles all call functions; A SERVER or a host computer that integrates and networks all the functionalities of each operator position, and COMPUTERS FOR OPERATORS where two monitors are utilized to provide more efficient operations

• The system is also complemented by different computer-based applications or programs, such as: the COMPUTER AIDED DISPATCH SYSTEM which handles the operators’ task registration and management of incidents reported, and the GEOGRAPHIC INFORMATION SYSTEM that allows incident locations to be viewed graphically through maps.

These ICT components will complement 117’s existing and future operators as they assist their callers during emergency and non-emergency situations.

Operator Position

Each emergency call center consists of working positions (with two monitors) that is capable of handling various system features, namely:

• The ability to receive/transmit information via land phone, mobile phone or radio to the Working Position.  Such information is received/transmitted through a computer-based application called PC Dispatcher, which is designed to automate various call functions, such as taking calls, putting calls on hold, transferring calls and call conferencing;
  

• The capability to store incident information in a database captured through ENP.CAD, a program intended to record all tasks registered through the calls.  Hence, all calls, valid or unauthorized, are recorded and stored in a database, and this can be used to generate reports for future use.
  

• ENP.CAD is reinforced by the ENP.Geographical Information System or the ENP.GIS.  The ENP.GIS main function is to provide graphical pictures or digital maps of the incident’s location in the form of maps. 
  

• In coordination with the Philippine Atmospheric Geophysical and Astronomical Services Administration (PAGASA), weather updates is also accessible through this working positions. These information can be relayed from one center to another to alert affected areas.
  

• Call centers are also capable of accessing any node in the Internet, which gives them additional communication and transportation media. E-mails can be exchanged between the sites as well as other computer-based information like reports, images and statistics.